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How we protect your account and payments

We built macancuan around your security from the moment you open an account. Your deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end, withdrawal requests go through…

Data encrypted at rest and in transitIdentity verification on all withdrawalsDANA, OVO, GoPay and QRIS securedAccount access logs available to you
macancuan How we protect your account and payments
REACH US ANYTIME

How to contact us about legal matters

We respond to legal and account security questions through multiple channels. Our support team is available during business hours via live chat, email, and phone.

Live Chat Open the chat widget in the lobby. We answer general legal questions and account issues Monday to Friday, 08:00–20:00 Western Indonesia Time.
Email Support Send legal inquiries, data requests or complaints to [email protected]. We reply within 24 hours with next steps and case reference number.
In-Account Messages Log in to your account and open the Support section under Settings. Submit forms for data deletion requests, payment disputes or security reports.
HOW WE HANDLE YOUR DATA

Data security, cookies and account access

Your personal information—name, deposit history, device details—is encrypted on our servers and never shared with third parties outside payment processing.

Encryption & Storage

All account data, payment details and game history encrypted at rest on secure servers. Access restricted to authorised staff only for support and compliance.

Cookie Policy

We use session cookies for login, analytics cookies for site improvement, and security cookies to detect unusual account activity. Manage or disable in your browser settings.

No Third-Party Sales

Your data is never sold, rented or shared with advertisers. Payment processors see only what's needed to complete your DANA, OVO, GoPay or QRIS transaction.

Data Download Request

Contact [email protected] with subject 'Data Access Request'. We send a complete export of your account, payments and activity within 10 business days.

Account Deletion

Request permanent account closure and data deletion through in-account Support form. Some records kept per local law; we confirm completion in writing.

Security Incident Response

If you notice unauthorised access, unusual withdrawals or suspect fraud, report immediately via live chat or email. We investigate within 24 hours and freeze the account if needed.

Legal questions from macancuan players

Your account remains active and your balance is preserved unless we close it due to breach of terms. Inactive accounts don't expire. You can log back in anytime and withdraw your balance. If we close your account, we notify you in writing and provide 30 days to withdraw remaining funds.

DANA, OVO, GoPay and QRIS deposits connect through encrypted channels and licensed payment gateways. We never see your full payment details; the payment partner handles that. Every deposit is verified before crediting your account, and your balance updates immediately.

Yes. If a withdrawal fails or a deposit doesn't arrive after 10 minutes, contact support via live chat or email with your transaction ID. We investigate within one business day and either retry the transfer or refund you. For payment disputes with your bank or payment app, we provide all transaction records.

Your game account holds your playing balance and login credentials. Your payment wallet is separate—it's how DANA, OVO, GoPay or QRIS deposits and withdrawals are routed. Both are encrypted and linked to your verified identity, but they operate independently for security.

Transaction records are kept for the period required by local regulation—typically 5–7 years for audit and compliance. Your profile details and chat history are deleted within 30 days of account closure. You can request earlier deletion via support, and we'll comply where local law permits.

Report it immediately via live chat or email. We lock your account within minutes, reset your password, and review login history together. Change your email and password once we restore access. Two-factor authentication is available in Settings—we recommend enabling it.

No. Your account data is not shared with external marketing companies or other gaming platforms. We share only essential information with payment processors to complete DANA, OVO, GoPay and QRIS transactions. Regulatory authorities can request data where local law requires.