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Terms & Conditions that put you first

Our Terms & Conditions are built around how you actually use macancuan — from the moment you open your account through every deposit, withdrawal and live table session.

Account security verified at signupWithdrawal requests processed transparentlySupport in your language, every day

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What these Terms cover

macancuan Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with macancuan, you're agreeing to a straightforward set of terms that govern how deposits work, how winnings are calculated, and how your account data stays secure. Your account is personal and non-transferable — only you can access it, and only with

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your registered username and password. Deposits via DANA, OVO, GoPay and QRIS are processed according to each payment provider's own terms; macancuan acts as the merchant on your statement. Withdrawals are verified before clearing to your chosen payment method. Account closure, dispute resolution and data retention
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all follow the specific rules laid out in our full policy. Eligibility depends on local law — we operate where permitted and verify all players meet the age and jurisdiction requirements.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to contact us about your account

If you have questions about your account terms, your deposit, a withdrawal delay, or your personal data, we've set up multiple contact paths so you reach the right team fast.

Live chat Available daily during lobby hours. Best for urgent account or payment questions. Response usually within minutes.

Email support Send account, payment or data questions to our support inbox. We reply within 24 hours with full detail and next steps.

Account settings Log in and open Settings > Support to file a ticket. You'll get a reference number and can track status anytime.

ACCOUNT SAFETY FIRST

How we protect your account and data

Our Terms spell out exactly what happens to your personal data from the moment you sign up.

Password security

Create a strong password at signup. We never see it in plain form. Change it anytime from Account > Security if you suspect it's been compromised.

Payment encryption

DANA, OVO, GoPay and QRIS details are handled by each provider's secure gateway. We never store card or bank numbers on our systems.

Session cookies

We use cookies to keep you logged in and remember your preferences. Accept or reject them in your browser settings without losing account access.

Data retention

Active account data stays with us while you play. After closure, transaction records are kept per Indonesian law, then deleted according to our retention schedule.

Contact for changes

Request a copy of your data, ask us to update or delete information, or object to how we use it anytime via email or support ticket.

Dispute resolution

If you disagree with a charge, payout or account decision, contact support with details. We'll review and respond within 10 business days.

Questions about your account and these Terms

Visitors in Makassar and across Indonesia ask the same things about our Terms — whether they can transfer an account, what happens if they forget their password, and how long payouts take. We've answered the most common ones here so you know exactly where you stand before you deposit.

No. Each person can open only one account with macancuan. Multiple accounts from the same person violate our Terms and may result in account closure and forfeited balance. If you've already opened an account, log in to that one instead of creating a new one.

Go to the login page and tap 'Forgot password'. Enter your registered email or phone number. We'll send a reset link valid for 30 minutes. Click it, set a new password, and log back in. Choose a strong password you haven't used elsewhere.

Withdrawal requests are verified within 2–4 hours. Once verified, the transfer to your DANA, OVO, GoPay or bank account usually completes within 24 hours. Some banks and payment providers may take longer depending on their own processing time.

Your registered name and ID are verified at signup and cannot be changed. This is to match your account to your payment method and protect against fraud. If there's an error, contact support with proof of identity so we can investigate.

Accounts that show no login for 12 months may be marked dormant. We'll notify you by email before taking any action. You can reactivate anytime by logging in or contacting support. Your balance remains yours even if the account is dormant.

Tax obligations depend on local law. macancuan does not withhold tax from payouts — you are responsible for reporting winnings to your local tax authority if required. Consult a tax professional in your jurisdiction for guidance.

Yes. Log into Settings > Account > Close Account and follow the steps. You'll be asked to withdraw your balance first or select a refund method. Once closed, your account cannot be reopened — you'd need to create a new one, subject to our verification rules.

Terms & Conditions that put you first

How to contact us about your account

How we protect your account and data

Password security

Payment encryption

Session cookies

Data retention

Contact for changes

Dispute resolution

Questions about your account and these Terms

01 Can I open more than one account?

02 What happens if I forget my password?

03 How long does a withdrawal take?

04 Can I change my registered name or ID after signup?

05 What happens if my account is inactive?

06 Are my winnings taxed?

07 Can I close my account permanently?

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