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How We Keep Your Information Safe

When you open an account with macancuan and deposit via DANA, OVO, GoPay or QRIS, we collect and store personal details to verify your identity and process withdrawals.

Account identity verificationPayment method securityData retention rulesYour access rights

Explore Lobby Read FAQ

The Information We Store and Why

macancuan Service availability depends on jurisdiction. Users are responsible for checking local law before access.

macancuan collects your name, email, phone number, and banking details when you register and fund your account. We also log your login activity, game history, and withdrawal requests to prevent fraud and comply with local financial rules. Payment gateways such as DANA, OVO, GoPay and QRIS

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share transaction data with us so we can verify deposits and process payouts. We retain account records for the duration of your membership plus two years after closure, where local law permits. Cookie data and device identifiers help us recognise you when you return and protect
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against unauthorised access. Your data stays encrypted on our servers in Indonesia regions. We do not sell personal information to third parties; we share it only with payment processors and fraud-prevention partners where required to deliver your withdrawals and keep the platform secure.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

QUESTIONS ABOUT YOUR DATA

How to Contact Us About Privacy

If you want to see what data macancuan holds about you, ask us to correct an error, or request deletion of your account information, reach out via the channels below.

Email Support Send a privacy request to our data team at [email protected]. Include your account username and the specific information you want to review or change.

Live Chat (11:00 – 23:00 WIB) Open a chat from your account dashboard to speak with a support agent about data access, correction or removal. Available seven days a week during advertised hours.

Account Settings Panel Head to your profile in the lobby and click Privacy & Data. You can review stored information, update contact details, and download your full account history from there.

HOW WE PROTECT YOU

Data Security and Privacy Safeguards

macancuan uses industry-standard encryption to protect your login credentials and payment details. All data transmitted between your device and our servers is encrypted end-to-end.

Encryption Standard

All personal data and payment details travel over TLS 1.3 encryption between your device and macancuan servers. Database records are encrypted at rest with AES-256 algorithm.

Payment Data Handling

DANA, OVO, GoPay and QRIS credential data never touch our servers. Payment processors handle sensitive details; we store only transaction confirmations and wallet identifiers.

Account Security

Accounts lock after five failed login attempts. Two-factor authentication is available in account settings. Withdrawals require email or SMS verification before processing.

Security Audits

We run monthly internal security scans and hire third-party testers to find vulnerabilities. Any issue discovered is patched within 72 hours.

Breach Notification

If a data breach affects your account, we contact you directly within 48 hours. We also contact payment partners to freeze at-risk transactions immediately.

Data Retention Limits

We keep account data for two years after you close your membership, then delete it permanently. Transaction logs for DANA, OVO, GoPay and QRIS deposits are archived separately per financial law.

Answers to Your Privacy Concerns

Read the questions visitors ask us most about how we handle your information and what rights you have. If your question is not answered here, use the support channels in the section above to reach our data team.

No. We do not sell or lease your name, email, phone or payment details to any third party. We share data only with payment processors (DANA, OVO, GoPay, QRIS), fraud-prevention partners, and legal authorities when required by local law.

We retain your banking details and account history for two years after membership closure, where local law permits. After two years, all personal data is permanently deleted from our systems. Transaction records may be kept longer by payment partners for their own compliance.

If macancuan is sold or merged, any acquiring company must honour this privacy policy and your data-protection rights. You will receive written notice of any change. You may request account deletion before the transition takes effect.

Yes. Log into your account, open the Privacy & Data panel in settings, and click Download My Data. You will receive a file with every field we store about you within seven working days. You can also email [email protected] to request the same.

We use cookies to keep you logged in, remember your lobby preferences, and detect fraud. We do not use tracking pixels to follow you on other websites. You can disable non-essential cookies in your browser settings; this will not affect account login but may slow your lobby experience.

Contact us immediately via live chat (11:00–23:00 WIB) or email [email protected]. We will freeze your account, review login history, and work with payment partners to secure any pending withdrawals within two hours.

We log the device type, IP address and location of each login for security. Playing from Semarang on your phone and Makassar on your desktop is normal; we monitor for unusual patterns such as simultaneous logins from different continents, which may trigger a verification step.

How We Keep Your Information Safe

How to Contact Us About Privacy

Data Security and Privacy Safeguards

Encryption Standard

Payment Data Handling

Account Security

Security Audits

Breach Notification

Data Retention Limits

Answers to Your Privacy Concerns

01 Can macancuan share my personal data with other sites or advertisers?

02 How long do you store my bank account information after I close my account?

03 What happens to my data if macancuan is acquired or sold?

04 Can I see all the data macancuan has collected about me?

05 Do you use cookies and tracking pixels to follow me online?

06 What if I think my account data has been compromised or used without my permission?

07 How do you handle my data if I play from different devices or cities like Semarang or Makassar?

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